FAQs
Do you offer free shipping?
Yes — free shipping on all orders across the United States, with no minimum purchase required.
How long does shipping take?
Orders are processed within 1–3 business days, and transit generally takes another 4–7 business days after that. All together, total delivery time is usually 5–10 business days.
Do you ship internationally?
Right now, we only ship within the United States.
How can I track my order?
Once your order ships, you'll get a confirmation email with a tracking number so you can follow your package until it arrives.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Contact our support team at support@fashorax.shop with your order number, the item you'd like to return, and the reason for the return.
What if I received a damaged or incorrect item?
Reach out within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.
How long do refunds take?
Since Fashorax runs on Cash on Delivery, we don't hold any card details from checkout. Once your return is received and inspected, we'll email you to collect your bank account details, and process your refund by direct transfer within 7 business days of receiving them.
Do I have to pay for return shipping?
Customers cover return shipping costs, unless the return is due to our error, such as a damaged, defective, or incorrect item.
Products & Sizing
What kind of products do you sell?
We offer women's clothing essentials, including t-shirts, sweaters, leggings, and seasonal graphic tees.
How do I know what size to order?
Each product page includes sizing details. If you're between sizes or unsure, feel free to contact us before ordering.
Payment
What payment methods do you accept?
Fashorax operates on Cash on Delivery — you pay in cash directly to the courier when your order arrives, so no online payment is needed at checkout.
Is my payment information secure?
Yes. Since we don't collect card, bank, or online payment details through our website, there's no sensitive payment information stored on our servers or passed through checkout.
CONTACT INORMATION
Phone: +1 646-653-9921
Support Mail: support@fashorax.shop
Address: 36-17 29th St, Long Island City, NY 11106, USA
Business Hours: Mon-Fri ( 10:00 A.M - 5:00 P.M)