Shipping policy
At Fashorax, we want everything from checkout to your doorstep to go smoothly. Here's everything you need to know about how we get your order to you.
Shipping Area
Right now, we ship exclusively within the United States, covering all 50 states. We're not set up for international orders yet, but it's something we're working toward as we grow.
Order Confirmation
As soon as you place an order, you'll get a confirmation email summarizing what you bought, your shipping address, and your order number. Keep this handy — you'll need the order number if you ever reach out about your shipment.
Shipping Cost
Every order placed on fashorax.shop ships free, with no minimum spend required. What you see at checkout is what you pay — we don't add shipping fees at any point in the process.
Order Processing Time
Once payment is confirmed, we typically get your order packed and ready within 1–3 business days. Our team works Monday through Friday, 10:00 AM to 5:00 PM, and that's when processing happens. Anything ordered on a weekend or holiday goes into the queue for the next business day.
Order Cut-Off Time
If you place your order before 3:00 PM Eastern Standard Time (New York), it goes into that day's processing batch. Orders placed after 3:00 PM roll over to the next business day.
Transit Time
After your order leaves our hands, carriers usually deliver it within 4–7 business days, Monday through Saturday. Add that to our processing window and you're looking at roughly 5–10 business days total from the moment you check out to the moment it's at your door.
Shipping Carriers
We work with major U.S. carriers — USPS, UPS, and FedEx — and pick whichever makes the most sense for a given order based on your location, package size, and what's available at the time. Don't be surprised if two separate orders ship with different carriers; that's completely normal on our end.
PO Boxes and Military Addresses
We're able to ship to PO Boxes in most cases. For APO/FPO military addresses, delivery times can run longer than our standard estimate since these shipments move through USPS and military mail systems, which we don't control.
Multiple Items and Split Shipments
If your order includes several items, they may not always travel together. When that happens, each package gets its own tracking number, and you won't pay anything extra for the split — we absorb that cost.
Order Tracking
Once your package is on its way, we'll email tracking details to the address on your order. From there, the carrier's own tracking page is the best place to watch its progress. It's normal for tracking to sit quiet for the first day or so before it starts updating.
Shipping Delays
Most orders move right along, but every so often weather, carrier backlogs, or a surge in order volume can push things back a bit. If that happens with your order, we'll let you know rather than leaving you guessing.
Holiday Season Shipping
During major holidays and peak shopping periods, carrier networks get busier than usual, which can stretch transit times beyond our normal window. We recommend ordering a little earlier than usual if you're shopping around the holidays.
Incorrect Shipping Information
Take a second look at your shipping address before you check out — once an order is submitted, changes aren't always possible. Fashorax isn't responsible for delays or misdeliveries caused by an address that was entered incorrectly or left incomplete at checkout.
Contact Us
If you have any questions about your shipment or this policy, our team is happy to help.
Phone: +1 646-653-9921
Support Mail: support@fashorax.shop
Address: 36-17 29th St, Long Island City, NY 11106, USA
Business Hours: Mon-Fri ( 10:00 A.M - 5:00 P.M)